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Main Title: How much reliability is enough? A context-specific view on human interaction with (artificial) agents from different perspectives
Author(s): Appelganc, Ksenia
Rieger, Tobias
Roesler, Eileen
Manzey, Dietrich
Type: Article
Abstract: Tasks classically performed by human–human teams in today’s workplaces are increasingly given to human–technology teams instead. The role of technology is not only played by classic decision support systems (DSSs) but more and more by artificial intelligence (AI). Reliability is a key factor influencing trust in technology. Therefore, we investigated the reliability participants require in order to perceive the support agents (human, AI, and DSS) as “highly reliable.” We then examined how trust differed between these highly reliable agents. Whilst there is a range of research identifying trust as an important determinant in human–DSS interaction, the question is whether these findings are also applicable to the interaction between humans and AI. To study these issues, we conducted an experiment (N = 300) with two different tasks, usually performed by dyadic teams (loan assignment and x-ray screening), from two different perspectives (i.e., working together or being evaluated by the agent). In contrast to our hypotheses, the required reliability if working together was equal regardless of the agent. Nevertheless, participants trusted the human more than an AI or DSS. They also required that AI be more reliable than a human when used to evaluate themselves, thus illustrating the importance of changing perspective.
Subject(s): reliability
human interaction
artificial agents
human–technology teams
Issue Date: 3-May-2022
Date Available: 20-Jun-2022
Language Code: en
DDC Class: 330 Wirtschaft
Journal Title: Journal of Cognitive Engineering and Decision Making
Publisher: Sage
Publisher DOI: 10.1177/15553434221104615
EISSN: 2169-5032
ISSN: 1555-3434
TU Affiliation(s): Fak. 5 Verkehrs- und Maschinensysteme » Inst. Psychologie und Arbeitswissenschaft » FG Arbeits-, Ingenieur- und Organisationspsychologie
Appears in Collections:Technische Universität Berlin » Publications

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