FG Qualitätswissenschaft

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Recent Submissions
Maturity measurement of knowledge‐intensive business processes

Jochem, Roland ; Geers, Dennis ; Heinze, Priscilla (2011)

Purpose – The methods of quality management, business process management and knowledge management have until now been exploited by science and the industry separately. An integration of these disciplines could unlock the potential of a solid structure to measure and gradually improve knowledge transfer processes. This paper aims to address this issue. Design/methodology/approach – A maturity mo...