Oertwig, Nicole ; Wintrich, Nikolaus ; Jochem, Roland (2015)
Nowadays, many companies are using enterprise models within an enterprise planning system to develop their business strategy. In order to follow a holistic sustainability approach, environmental, economic and social aspects have to be integrated into these models on a strategic, tactical and operational level. This results in an increased model complexity and requires mechanisms to ensure consi...Maturity measurement of knowledge‐intensive business processes
Jochem, Roland ; Geers, Dennis ; Heinze, Priscilla (2011)
Purpose – The methods of quality management, business process management and knowledge management have until now been exploited by science and the industry separately. An integration of these disciplines could unlock the potential of a solid structure to measure and gradually improve knowledge transfer processes. This paper aims to address this issue. Design/methodology/approach – A maturity mo...