Please use this identifier to cite or link to this item: http://dx.doi.org/10.14279/depositonce-6355
Main Title: Partner management – managing service partnerships in the supply chain – a systemic perspective
Author(s): Zybell, Uwe
Type: Article
Language Code: en
Abstract: Purpose – The purpose of the research is to shed light on the question of how elements of a partnership system interact to provide a basis for an enhanced performance management framework. Design/methodology/approach – A structured literature review is followed by a longitudinal case study (action research), which combines qualitative and quantitative analyses. Observations over time, documents such as contracts, joint agreements, meeting agendas and minutes, personal conversations and in-depth interviews were mainly used, with quantitative measurement of operational and relational performance. For an in-depth analysis of interdependencies, a systemic perspective based on an interaction analysis of relevant elements of the partner management system was adopted. Findings – The paper draws upon real-life data from service partnerships in the automotive industry. Combining a longitudinal multi-dyadic approach with action-based research makes it a unique opportunity to reveal insights into the development of performance-based partnerships. The paper illustrates enablers, limitations, and conflicting circumstances in partnering highlighting the role of incentives and derives propositions for a comprehensive framework for a performance-oriented partner management. Research limitations/implications – Owing to the limited number of case studies, this research is considered mainly exploratory. The presented case study is an essentially illustrative example of the implementation and development of performance-oriented partnerships. The insights provide a better and deeper understanding of the dynamics of forming partnerships in reality, especially limitations and pertinent expectations regarding performance management in partnerships. There remains a need for further research for success-related dimensions and antecedents of partnering concepts in a general industry approach. Originality/value – The paper draws upon real-life data from service partnerships in the automotive industry. Combining a longitudinal multi-dyadic approach with action-based research makes it a unique opportunity to reveal insights into the development of performance-based partnerships. The paper illustrates enablers, limitations, and conflicting circumstances in partnering highlighting the role of incentives and derives propositions for a comprehensive framework for a performance-oriented partner management.
URI: https://depositonce.tu-berlin.de//handle/11303/7034
http://dx.doi.org/10.14279/depositonce-6355
Issue Date: 2013
Date Available: 26-Oct-2017
DDC Class: 530 Physik
Subject(s): partnership
performance
incentives
case study
systemic thinking
performance management
Usage rights: Terms of German Copyright Law
Journal Title: International journal of physical distribution and logistics management
Publisher: Emerald
Publisher Place: Bingley
Volume: 43
Issue: 3
Publisher DOI: 10.1108/ijpdlm-10-2011-0173
Page Start: 231
Page End: 261
ISSN: 0960-0035
Notes: Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich.
This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.
Appears in Collections:Fachgebiet Logistik » Publications

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