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Main Title: Maturity measurement of knowledge‐intensive business processes
Author(s): Jochem, Roland
Geers, Dennis
Heinze, Priscilla
Type: Article
Language Code: en
Abstract: Purpose – The methods of quality management, business process management and knowledge management have until now been exploited by science and the industry separately. An integration of these disciplines could unlock the potential of a solid structure to measure and gradually improve knowledge transfer processes. This paper aims to address this issue. Design/methodology/approach – A maturity model was developed for SMEs to measure and assess the quality of their business processes. This enabled the companies to determine their existing status and to take the necessary actions for the competence development of their business processes, which should contribute to the attainment of their knowledge management goals. Research limitations/implications – This paper introduces a maturity model for knowledge-intensive business processes that enables companies to determine their processes’ actual state and take the corresponding actions for their business processes improvement, in which special attention is being given to small and medium-sized enterprises (SMEs). Originality/value – The paper proposes an SME-specified maturity model for knowledge-intensive business processes. Its assessment procedure is developed based on literature researches and investigation of real processes of two industrial SMEs. This maturity model has advantages over other existing models since it accounts for the needs of SMEs by incorporating the company preference over the measured areas.
Issue Date: 2011
Date Available: 26-Oct-2017
DDC Class: 380 Handel, Kommunikation, Verkehr
Subject(s): quality process
knowledge management
continuous improvement
knowledge intensive business processes
maturity model
Usage rights: Terms of German Copyright Law
Journal Title: The TQM journal
Publisher: Emerald
Publisher Place: Bingley
Volume: 23
Issue: 4
Publisher DOI: 10.1108/17542731111139464
Page Start: 377
Page End: 387
ISSN: 1754-2731
Notes: Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich.
This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.
Appears in Collections:Fachgebiet Qualitätswissenschaft » Publications

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