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Main Title: Providing Product-Service-Systems
Subtitle: The long way from a product OEM towards an Original Solution Provider (OSP)
Author(s): Schnürmacher, Christian
Hayka, Haygazun
Stark, Rainer
Type: Article
Language Code: en
Abstract: Product-Service-Systems (PSS) have gained tremendous attention in research and industry over the past years [1–4].Manufacturing firmstransform from providing pure productstowards providing integrated products and services [2]. This development is triggered by the increasing customer demand forPSS and the opportunity of manufacturers to differentiate themselves from their competitors as services are hard to replicate. For providing PSS companies need to go throughfundamental changes which range from organizational adaptions within the company structure over novel development processes to improving the customer relationship. In this paper the authors describe requirements for providing PSS which werederived from a case study with a crane manufacturer and an extensive literature research. These requirements are considered with respect to the different PSS business models related to the PSS types defined by Tukker [5]. Furthermore the implementation of one of these requirements in the case company is described.
Issue Date: 2015
Date Available: 14-May-2018
DDC Class: 620 Ingenieurwissenschaften und zugeordnete Tätigkeiten
Subject(s): Product-Service Systems
Original Solution Provider
change management
PSS business model
Sponsor/Funder: DFG/14516012/Engineering hybrider Leistungsbündel/TRR 29
Journal Title: Procedia CIRP
Publisher: Elsevier
Publisher Place: Amsterdam
Volume: 30
Publisher DOI: 10.1016/j.procir.2015.02.124
Page Start: 233
Page End: 238
ISSN: 2212-8271
Appears in Collections:FG Industrielle Informationstechnik » Publications

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