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Main Title: Maturity model and action recommendation
Subtitle: A PSS capability self-assessment tool for companies
Author(s): Exner, Konrad
Zimpfer, Raphael
Stark, Rainer
Type: Conference Object
Language Code: en
Abstract: The main idea in Product-Service Systems (PSS) research is to provide solutions instead of products or services. Nevertheless, PSS comprise a broad variety of characteristics from product-oriented services, to use-oriented services and result-oriented services [1]. In industrial practice all of these dimension as well as intermediate stages are evidently realized. Additionally, trending topics like smart services, which can be described as the exploitation strategy from Industrie 4.0 [2], also known as cyber-physical systems and Internet of Things, accelerate the interest in PSS. However, many companies’ in particular small and medium-sized enterprises just started realizing the potential and necessity to establish service thinking in order to stay competitive. These companies face considerable challenges regarding the transformation from an Original Equipment Manufacturer (OEM) towards an Original Solution Provider (OSP)[3]. In a first step,companies need to assess their current situation and develop a strategy based on the desired target situation. For this reason, the authors developed a model combined with a self-assessment method which enables a basic analysis of the companies’ situation including action recommendations. The research results as well as the evaluation with a company are presented in this paper.
Issue Date: 2017
Date Available: 17-May-2018
DDC Class: 670 Industrielle Fertigung
Subject(s): product-service systems
maturity model
Proceedings Title: 9th CIRP IPSS Conference: Circular Perspectives on PSS
Editor: McAloone, Tim C.
Pigosso, Daniela C.A.
Mortensen, Niels Henrik
Shimomura, Yoshiki
Publisher: Elsevier
Publisher Place: Amsterdam [u.a.]
Volume: 2017
Publisher DOI: 10.1016/j.procir.2017.03.050
Page Start: 175
Page End: 180
Series: Procedia CIRP
Series Number: 64
ISSN: 2212-8271
Appears in Collections:FG Industrielle Informationstechnik » Publications

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