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Main Title: Public reporting on quality, waiting times and patient experience in 11 high-income countries
Author(s): Rechel, Bernd
McKee, Martin
Haas, Marion
Marchildon, Gregory P.
Bousquet, Frederic
Blümel, Miriam
Geissler, Alexander
van Ginneken, Ewout
Ashton, Toni
Saunes, Ingrid Sperre
Anell, Anders
Quentin, Wilm
Saltman, Richard
Culler, Steven
Barnes, Andrew
Palm, Willy
Nolte, Ellen
Type: Article
Language Code: en
Abstract: This article maps current approaches to public reporting on waiting times, patient experience and aggregate measures of quality and safety in 11 high-income countries (Australia, Canada, England, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States). Using a questionnaire-based survey of key national informants, we found that the data most commonly made available to the public are on waiting times for hospital treatment, being reported for major hospitals in seven countries. Information on patient experience at hospital level is also made available in many countries, but it is not generally available in respect of primary care services. Only one of the 11 countries (England) publishes composite measures of overall quality and safety of care that allow the ranking of providers of hospital care. Similarly, the publication of information on outcomes of individual physicians remains rare. We conclude that public reporting of aggregate measures of quality and safety, as well as of outcomes of individual physicians, remain relatively uncommon. This is likely to be due to both unresolved methodological and ethical problems and concerns that public reporting may lead to unintended consequences.
Issue Date: 26-Feb-2016
Date Available: 27-Jul-2018
DDC Class: 610 Medizin und Gesundheit
Subject(s): patient satisfaction
quality of health care
Journal Title: Health Policy
Publisher: Elsevier
Publisher Place: Amsterdam
Volume: 120
Issue: 4
Publisher DOI: 10.1016/j.healthpol.2016.02.008
Page Start: 377
Page End: 383
ISSN: 0168-8510
Appears in Collections:FG Management im Gesundheitswesen » Publications

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