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Main Title: Misuse of Automation: The Impact of System Experience on Complacency and Automation Bias in Interaction with Automated Aids
Author(s): Reichenbach, Juliane
Onnasch, Linda
Manzey, Dietrich
Type: Article
Language Code: en
Is Part Of: 10.14279/depositonce-4924
Abstract: The study investigates how complacency and automation bias effects in interaction with automated aids are moderated by system experience. Participants performed a supervisory control task supported by an aid for fault identification and management. Groups differed with respect to how long they worked with the aid until eventually an automation failure occurred, and whether this failure was the first or second one the participants were exposed to. Results show that negative experiences, i.e., automation failures, entail stronger effects on subjective trust in automation as well as the level of complacency and automation bias than positive experiences (correct recommendations of the aid). Furthermore, results suggest that commission errors may be due to three different sorts of effects: (1) a withdrawal of attention in terms of incomplete cross-checks of information, (2) an active discounting of contradictory system information, and (3) an inattentive processing of contradictory information analogue to a “looking-but-not-seeing” effect.
Issue Date: 2010
Date Available: 8-Jan-2019
DDC Class: 610 Medizin und Gesundheit
Subject(s): automated aids
system experience
automation bias
Journal Title: Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Publisher: SAGE Publications
Publisher Place: Washington, DC
Volume: 54
Issue: 4
Publisher DOI: 10.1177/154193121005400422
Page Start: 374
Page End: 378
EISSN: 1541-9312
ISSN: 1071-1813
Notes: Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich.
This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.
Appears in Collections:FG Arbeits-, Ingenieur- und Organisationspsychologie » Publications

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