Trust towards human vs. automated agents: Using a multidimensional trust questionnaire to assess the role of performance, utility, purpose, and transparency

dc.contributor.authorRoesler, Eileen
dc.contributor.authorRieger, Tobias
dc.contributor.authorManzey, Dietrich
dc.contributor.otherSage
dc.date.accessioned2022-11-02T12:24:24Z
dc.date.available2022-11-02T12:24:24Z
dc.date.issued2022-10-27
dc.description.abstractIn various domains, humans are supported by automated systems. Earlier research has suggested that trust in automated agents differs from trust in other humans. The present studies aimed at taking a multi-dimensional look at effects on trust towards automation and humans. To this end, we conducted two studies to empirically validate a multi-dimensional trust questionnaire to assess performance, utility, purpose, and transparency subdimensions of trust (Study 1, N = 160) and to study experimental effects of support agent (i.e., human vs. decision support system) and failure experience (i.e., none vs. one; Study 2, N = 181). The expected factor structure was confirmed. Moreover, the results showed that being supported by a human mostly impacted the performance subscale. In sum, the findings illustrate the importance to study trust not only uni-dimensionally but to consider different subdimensions, particularly as a single-item trust measurement was mostly correlated to performance and utility subscales.en
dc.identifier.eissn1541-9312
dc.identifier.issn1071-1813
dc.identifier.urihttps://depositonce.tu-berlin.de/handle/11303/17627
dc.identifier.urihttps://doi.org/10.14279/depositonce-16411
dc.language.isoen
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/
dc.subject.ddc150 Psychologiede
dc.subject.otherautomated agentsen
dc.subject.othermultidimensional trust questionnaireen
dc.subject.otherautomated systemsen
dc.subject.othertrusten
dc.subject.otherhumansen
dc.titleTrust towards human vs. automated agents: Using a multidimensional trust questionnaire to assess the role of performance, utility, purpose, and transparencyen
dc.typeArticle
dc.type.versionacceptedVersion
dcterms.bibliographicCitation.doi10.1177/1071181322661065
dcterms.bibliographicCitation.issue1
dcterms.bibliographicCitation.journaltitleProceedings of the Human Factors and Ergonomics Society Annual Meeting
dcterms.bibliographicCitation.originalpublishernameSage
dcterms.bibliographicCitation.originalpublisherplaceLondon
dcterms.bibliographicCitation.pageend2051
dcterms.bibliographicCitation.pagestart2047
dcterms.bibliographicCitation.volume66
tub.accessrights.dnbfree
tub.affiliationTechnische Universität Berlin::Fak. 5 Verkehrs- und Maschinensysteme::Inst. Psychologie und Arbeitswissenschaft::FG Arbeits-, Ingenieur- und Organisationspsychologie
tub.publisher.universityorinstitutionTechnische Universität Berlin
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