Trust towards human vs. automated agents: Using a multidimensional trust questionnaire to assess the role of performance, utility, purpose, and transparency
| dc.contributor.author | Roesler, Eileen | |
| dc.contributor.author | Rieger, Tobias | |
| dc.contributor.author | Manzey, Dietrich | |
| dc.date.accessioned | 2022-11-02T12:24:24Z | |
| dc.date.available | 2022-11-02T12:24:24Z | |
| dc.date.issued | 2022-10-27 | |
| dc.description.abstract | In various domains, humans are supported by automated systems. Earlier research has suggested that trust in automated agents differs from trust in other humans. The present studies aimed at taking a multi-dimensional look at effects on trust towards automation and humans. To this end, we conducted two studies to empirically validate a multi-dimensional trust questionnaire to assess performance, utility, purpose, and transparency subdimensions of trust (Study 1, N = 160) and to study experimental effects of support agent (i.e., human vs. decision support system) and failure experience (i.e., none vs. one; Study 2, N = 181). The expected factor structure was confirmed. Moreover, the results showed that being supported by a human mostly impacted the performance subscale. In sum, the findings illustrate the importance to study trust not only uni-dimensionally but to consider different subdimensions, particularly as a single-item trust measurement was mostly correlated to performance and utility subscales. | en |
| dc.identifier.eissn | 1541-9312 | |
| dc.identifier.issn | 1071-1813 | |
| dc.identifier.uri | https://depositonce.tu-berlin.de/handle/11303/17627 | |
| dc.identifier.uri | https://doi.org/10.14279/depositonce-16411 | |
| dc.language.iso | en | |
| dc.rights.uri | http://rightsstatements.org/vocab/InC/1.0/ | |
| dc.subject.ddc | 150 Psychologie | de |
| dc.subject.other | automated agents | en |
| dc.subject.other | multidimensional trust questionnaire | en |
| dc.subject.other | automated systems | en |
| dc.subject.other | trust | en |
| dc.subject.other | humans | en |
| dc.title | Trust towards human vs. automated agents: Using a multidimensional trust questionnaire to assess the role of performance, utility, purpose, and transparency | en |
| dc.type | Article | |
| dc.type.version | acceptedVersion | |
| dcterms.bibliographicCitation.doi | 10.1177/1071181322661065 | |
| dcterms.bibliographicCitation.issue | 1 | |
| dcterms.bibliographicCitation.journaltitle | Proceedings of the Human Factors and Ergonomics Society Annual Meeting | |
| dcterms.bibliographicCitation.originalpublishername | Sage | |
| dcterms.bibliographicCitation.originalpublisherplace | London | |
| dcterms.bibliographicCitation.pageend | 2051 | |
| dcterms.bibliographicCitation.pagestart | 2047 | |
| dcterms.bibliographicCitation.volume | 66 | |
| tub.accessrights.dnb | free | |
| tub.affiliation | Fak. 5 Verkehrs- und Maschinensysteme::Inst. Psychologie und Arbeitswissenschaft::FG Arbeits-, Ingenieur- und Organisationspsychologie | |
| tub.publisher.universityorinstitution | Technische Universität Berlin |