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Misuse of Diagnostic Aids in Process Control: The Effects of Automation Misses on Complacency and Automation Bias

Bahner, J. Elin; Elepfandt, Monika F.; Manzey, Dietrich

The effects of misses of an automated alarm and fault diagnosis system on different manifestations of automation misuse were examined. 24 participants operated a complex multi-task process control simulation. During training, they either experienced automation misses or were only informed that failures might occur. The experience of misses reduced complacency towards the alarm function of the decision aid as well as omission errors but did neither affect complacency towards the aid's diagnostic function nor commission errors. Implications of this specific effect of automation misses for the design of training measures as well as the theoretical understanding of automation misuse are discussed.
Published in: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 10.1177/154193120805201906, SAGE Publications
  • Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich.
  • This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.