Maturity measurement of knowledge‐intensive business processes

dc.contributor.authorJochem, Roland
dc.contributor.authorGeers, Dennis
dc.contributor.authorHeinze, Priscilla
dc.date.accessioned2017-10-26T12:13:45Z
dc.date.available2017-10-26T12:13:45Z
dc.date.issued2011
dc.descriptionDieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich.de
dc.descriptionThis publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.en
dc.description.abstractPurpose – The methods of quality management, business process management and knowledge management have until now been exploited by science and the industry separately. An integration of these disciplines could unlock the potential of a solid structure to measure and gradually improve knowledge transfer processes. This paper aims to address this issue. Design/methodology/approach – A maturity model was developed for SMEs to measure and assess the quality of their business processes. This enabled the companies to determine their existing status and to take the necessary actions for the competence development of their business processes, which should contribute to the attainment of their knowledge management goals. Research limitations/implications – This paper introduces a maturity model for knowledge-intensive business processes that enables companies to determine their processes’ actual state and take the corresponding actions for their business processes improvement, in which special attention is being given to small and medium-sized enterprises (SMEs). Originality/value – The paper proposes an SME-specified maturity model for knowledge-intensive business processes. Its assessment procedure is developed based on literature researches and investigation of real processes of two industrial SMEs. This maturity model has advantages over other existing models since it accounts for the needs of SMEs by incorporating the company preference over the measured areas.en
dc.identifier.issn1754-2731
dc.identifier.urihttps://depositonce.tu-berlin.de//handle/11303/7039
dc.identifier.urihttp://dx.doi.org/10.14279/depositonce-6360
dc.language.isoen
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/
dc.subject.ddc380 Handel, Kommunikation, Verkehr
dc.subject.otherquality processen
dc.subject.otherknowledge managementen
dc.subject.othercontinuous improvementen
dc.subject.otherknowledge intensive business processesen
dc.subject.othermaturity modelen
dc.titleMaturity measurement of knowledge‐intensive business processesen
dc.typeArticle
dc.type.versionpublishedVersion
dcterms.bibliographicCitation.doi10.1108/17542731111139464
dcterms.bibliographicCitation.issue4
dcterms.bibliographicCitation.journaltitleThe TQM journalen
dcterms.bibliographicCitation.originalpublishernameEmerald
dcterms.bibliographicCitation.originalpublisherplaceBingley
dcterms.bibliographicCitation.pageend387
dcterms.bibliographicCitation.pagestart377
dcterms.bibliographicCitation.volume23
tub.accessrights.dnbdomain
tub.affiliationFak. 5 Verkehrs- und Maschinensysteme>Inst. Werkzeugmaschinen und Fabrikbetrieb>FG Qualitätswissenschaftde
tub.affiliation.facultyFak. 5 Verkehrs- und Maschinensystemede
tub.affiliation.groupFG Qualitätswissenschaftde
tub.affiliation.instituteInst. Werkzeugmaschinen und Fabrikbetriebde
tub.publisher.universityorinstitutionTechnische Universität Berlin
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