Public reporting on quality, waiting times and patient experience in 11 high-income countries

dc.contributor.authorRechel, Bernd
dc.contributor.authorMcKee, Martin
dc.contributor.authorHaas, Marion
dc.contributor.authorMarchildon, Gregory P.
dc.contributor.authorBousquet, Frederic
dc.contributor.authorBlümel, Miriam
dc.contributor.authorGeissler, Alexander
dc.contributor.authorvan Ginneken, Ewout
dc.contributor.authorAshton, Toni
dc.contributor.authorSaunes, Ingrid Sperre
dc.contributor.authorAnell, Anders
dc.contributor.authorQuentin, Wilm
dc.contributor.authorSaltman, Richard
dc.contributor.authorCuller, Steven
dc.contributor.authorBarnes, Andrew
dc.contributor.authorPalm, Willy
dc.contributor.authorNolte, Ellen
dc.date.accessioned2018-07-27T11:28:18Z
dc.date.available2018-07-27T11:28:18Z
dc.date.issued2016-02-26
dc.description.abstractThis article maps current approaches to public reporting on waiting times, patient experience and aggregate measures of quality and safety in 11 high-income countries (Australia, Canada, England, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States). Using a questionnaire-based survey of key national informants, we found that the data most commonly made available to the public are on waiting times for hospital treatment, being reported for major hospitals in seven countries. Information on patient experience at hospital level is also made available in many countries, but it is not generally available in respect of primary care services. Only one of the 11 countries (England) publishes composite measures of overall quality and safety of care that allow the ranking of providers of hospital care. Similarly, the publication of information on outcomes of individual physicians remains rare. We conclude that public reporting of aggregate measures of quality and safety, as well as of outcomes of individual physicians, remain relatively uncommon. This is likely to be due to both unresolved methodological and ethical problems and concerns that public reporting may lead to unintended consequences.en
dc.identifier.issn0168-8510
dc.identifier.urihttps://depositonce.tu-berlin.de//handle/11303/8040
dc.identifier.urihttp://dx.doi.org/10.14279/depositonce-7204
dc.language.isoenen
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/en
dc.subject.ddc610 Medizin und Gesundheitde
dc.subject.otherpatient satisfactionen
dc.subject.otherquality of health careen
dc.subject.otherbenchmarkingen
dc.titlePublic reporting on quality, waiting times and patient experience in 11 high-income countriesen
dc.typeArticleen
dc.type.versionpublishedVersionen
dcterms.bibliographicCitation.doi10.1016/j.healthpol.2016.02.008en
dcterms.bibliographicCitation.issue4en
dcterms.bibliographicCitation.journaltitleHealth Policyen
dcterms.bibliographicCitation.originalpublishernameElsevieren
dcterms.bibliographicCitation.originalpublisherplaceAmsterdamen
dcterms.bibliographicCitation.pageend383en
dcterms.bibliographicCitation.pagestart377en
dcterms.bibliographicCitation.volume120en
tub.accessrights.dnbfreeen
tub.affiliationFak. 7 Wirtschaft und Management>Inst. Technologie und Management (ITM)>FG Management im Gesundheitswesende
tub.affiliation.facultyFak. 7 Wirtschaft und Managementde
tub.affiliation.groupFG Management im Gesundheitswesende
tub.affiliation.instituteInst. Technologie und Management (ITM)de
tub.publisher.universityorinstitutionTechnische Universität Berlinen
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