Trust in high-reliability organizations

dc.contributor.authorSchöbel, Markus
dc.date.accessioned2019-01-08T17:51:53Z
dc.date.available2019-01-08T17:51:53Z
dc.date.issued2009
dc.descriptionDieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich.de
dc.descriptionThis publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.en
dc.description.abstractThe present article aims to highlight the effects of trust on safety performance in high-reliability organizations (HROs) like nuclear power plants, chemical plants or hospital emergency departments. The author claims that not only beneficial but also detrimental effects have to be considered in the analysis of trust within these socio-technical systems. Potential safety outcomes of trusting behavior are discussed in the light of two types of interaction underlying task management in HROs: trust in human interactions vs. trust in human—system interaction. Trust is further specified according to the constraints and requirements that may interfere with the beneficial role of trusting behavior. In particular, three distinct types of trust beliefs moderating the effect of trust on safety performance are addressed: beliefs based on shared values and norms, institution-based beliefs, and beliefs based on system reliability. Finally, the author highlights organizational factors that emerge as crucial for the development and maintenance of safe work settings in which the beneficial aspects of trust are brought to bear.en
dc.identifier.eissn1461-7412
dc.identifier.issn0539-0184
dc.identifier.urihttps://depositonce.tu-berlin.de/handle/11303/8940
dc.identifier.urihttp://dx.doi.org/10.14279/depositonce-8069
dc.language.isoen
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/
dc.subject.ddc300 Sozialwissenschaftende
dc.subject.otherhigh-reliability organizationsen
dc.subject.otherhuman interactionen
dc.subject.otherinstitutionsen
dc.subject.otherredundancyen
dc.subject.othersystem safetyen
dc.subject.othertrusten
dc.titleTrust in high-reliability organizationsen
dc.typeArticleen
dc.type.versionpublishedVersionen
dcterms.bibliographicCitation.doi10.1177/0539018409102416
dcterms.bibliographicCitation.issue2
dcterms.bibliographicCitation.journaltitleSocial science informationen
dcterms.bibliographicCitation.originalpublishernameSAGE Publicationsen
dcterms.bibliographicCitation.originalpublisherplaceWashington, DCen
dcterms.bibliographicCitation.pageend333
dcterms.bibliographicCitation.pagestart315
dcterms.bibliographicCitation.volume48
tub.accessrights.dnbdomain
tub.affiliationFak. 5 Verkehrs- und Maschinensysteme::Inst. Psychologie und Arbeitswissenschaftde
tub.affiliation.facultyFak. 5 Verkehrs- und Maschinensystemede
tub.affiliation.instituteInst. Psychologie und Arbeitswissenschaftde
tub.publisher.universityorinstitutionTechnische Universität Berlinde

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