dc.contributor.author	Weidemann, Alexandra
dc.contributor.author	Rußwinkel, Nele
dc.date.accessioned	2021-04-06T13:49:21Z
dc.date.available	2021-04-06T13:49:21Z
dc.date.issued	2021-03-22
dc.date.updated	2021-04-05T07:09:04Z
dc.description.abstract	To realize a successful and collaborative interaction between human and robots remains a big challenge. Emotional reactions of the user provide crucial information for a successful interaction. These reactions carry key factors to prevent errors and fatal bidirectional misunderstanding. In cases where human–machine interaction does not proceed as expected, negative emotions, like frustration, can arise. Therefore, it is important to identify frustration in a human–machine interaction and to investigate its impact on other influencing factors such as dominance, sense of control and task performance. This paper presents a study that investigates a close cooperative work situation between human and robot, and explore the influence frustration has on the interaction. The task for the participants was to hand over colored balls to two different robot systems (an anthropomorphic robot and a robotic arm). The robot systems had to throw the balls into appropriate baskets. The coordination between human and robot was controlled by various gestures and words by means of trial and error. Participants were divided into two groups, a frustration- (FRUST) and a no frustration- (NOFRUST) group. Frustration was induced by the behavior of the robotic systems which made errors during the ball handover. Subjective and objective methods were used. The sample size of participants was N = 30 and the study was conducted in a between-subject design. Results show clear differences in perceived frustration in the two condition groups and different behavioral interactions were shown by the participants. Furthermore, frustration has a negative influence on interaction factors such as dominance and sense of control. The study provides important information concerning the influence of frustration on human–robot interaction (HRI) for the requirements of a successful, natural, and social HRI. The results (qualitative and quantitative) are discussed in favor of how a successful und effortless interaction between human and robot can be realized and what relevant factors, like appearance of the robot and influence of frustration on sense of control, have to be regarded.	en
dc.description.sponsorship	TU Berlin, Open-Access-Mittel – 2021	en
dc.identifier.eissn	1664-1078
dc.identifier.uri	https://depositonce.tu-berlin.de/handle/11303/12936
dc.identifier.uri	http://dx.doi.org/10.14279/depositonce-11737
dc.language.iso	en	en
dc.rights.uri	https://creativecommons.org/licenses/by/4.0/	en
dc.subject.ddc	150 Psychologie	de
dc.subject.other	human–robot interaction	en
dc.subject.other	frustration	en
dc.subject.other	collaboration	en
dc.subject.other	influence	en
dc.subject.other	recommendations	en
dc.title	The Role of Frustration in Human–Robot Interaction – What Is Needed for a Successful Collaboration?	en
dc.type	Article	en
dc.type.version	publishedVersion	en
dcterms.bibliographicCitation.articlenumber	640186	en
dcterms.bibliographicCitation.doi	10.3389/fpsyg.2021.640186	en
dcterms.bibliographicCitation.journaltitle	Frontiers in Psychology	en
dcterms.bibliographicCitation.originalpublishername	Frontiers	en
dcterms.bibliographicCitation.originalpublisherplace	Lausanne	en
dcterms.bibliographicCitation.volume	12	en
tub.accessrights.dnb	free	en
tub.affiliation	Fak. 5 Verkehrs- und Maschinensysteme::Inst. Psychologie und Arbeitswissenschaft::FG Kognitive Modellierung in dynamischen Mensch-Maschine Systemen	de
tub.affiliation.faculty	Fak. 5 Verkehrs- und Maschinensysteme	de
tub.affiliation.group	FG Kognitive Modellierung in dynamischen Mensch-Maschine Systemen	de
tub.affiliation.institute	Inst. Psychologie und Arbeitswissenschaft	de
tub.publisher.universityorinstitution	Technische Universität Berlin	en

The Role of Frustration in Human–Robot Interaction – What Is Needed for a Successful Collaboration?

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