'Know before you go': information-seeking behaviour of German patients receiving health services abroad in light of the provisions of Directive 2011/24/EU

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dc.contributor.authorPanteli, Dimitra
dc.contributor.authorWagner, Caroline
dc.contributor.authorVerheyen, Frank
dc.contributor.authorBusse, Reinhard
dc.date.accessioned2017-10-23T09:31:32Z
dc.date.available2017-10-23T09:31:32Z
dc.date.issued2015
dc.descriptionDieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich.de
dc.descriptionThis publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively.en
dc.description.abstractObjective While Directive 2011/24/EU on cross-border patient mobility makes specific provisions in relation to information availability and accessibility, little empirical evidence exists to guide best practice. This paper explores the information-seeking behaviour of German patients who received planned care abroad. Methods A postal survey among German patients treated in other European countries was carried out by Techniker Krankenkasse, a major German sickness fund. The influence of certain predictors on whether patients informed themselves before travelling for care was investigated using multiple logistic regression. Types and sources of information were analysed using descriptive statistics. Results Information activity was contingent on patients' level of education, type of service, regularity of treatment abroad and awareness of entitlement to cross-border services. Respondents most frequently enquired about elements of reimbursement, entitlement to services and cost-saving, and consulted their sickness fund for information. Differences in both content and medium of choice were observed between patient groups. Conclusion A structured and inclusive approach to information provision should be adopted. National Contact Points should collaborate with a range of stakeholders, who will vary depending on the health care system; however, patient organizations, health professionals and third-party payers should always be represented. Dynamically monitoring cross-border movements can help determine the range, medium and language of relevant information.en
dc.description.sponsorshipEC/FP7/242058/EU/European Cross Border Care Collaborations Short Title: CrossEurope/EUCBCCen
dc.identifier.eissn1758-1060
dc.identifier.issn1355-8196
dc.identifier.pmid25899483
dc.identifier.urihttps://depositonce.tu-berlin.de/handle/11303/6807
dc.identifier.urihttp://dx.doi.org/10.14279/depositonce-6191
dc.language.isoen
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/en
dc.subject.ddc610 Medizin und Gesundheitde
dc.subject.othercross-border careen
dc.subject.otherEuropean Unionen
dc.subject.otherpatient informationen
dc.title'Know before you go': information-seeking behaviour of German patients receiving health services abroad in light of the provisions of Directive 2011/24/EUen
dc.typeArticleen
dc.type.versionpublishedVersionen
dcterms.bibliographicCitation.doi10.1177/1355819615580003
dcterms.bibliographicCitation.issue3
dcterms.bibliographicCitation.journaltitleJournal of health services research & policyen
dcterms.bibliographicCitation.originalpublishernameSage Publicationsde
dcterms.bibliographicCitation.originalpublisherplaceLondon [u.a.]de
dcterms.bibliographicCitation.pageend161
dcterms.bibliographicCitation.pagestart154
dcterms.bibliographicCitation.volume20
tub.accessrights.dnbdomain
tub.affiliationFak. 7 Wirtschaft und Management::Inst. Technologie und Management (ITM)::FG Management im Gesundheitswesende
tub.affiliation.facultyFak. 7 Wirtschaft und Managementde
tub.affiliation.groupFG Management im Gesundheitswesende
tub.affiliation.instituteInst. Technologie und Management (ITM)de
tub.publisher.universityorinstitutionTechnische Universität Berlin

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