Partner management – managing service partnerships in the supply chain – a systemic perspective
| dc.contributor.author | Zybell, Uwe | |
| dc.date.accessioned | 2017-10-26T12:13:34Z | |
| dc.date.available | 2017-10-26T12:13:34Z | |
| dc.date.issued | 2013 | |
| dc.description | Dieser Beitrag ist mit Zustimmung des Rechteinhabers aufgrund einer (DFG geförderten) Allianz- bzw. Nationallizenz frei zugänglich. | de |
| dc.description | This publication is with permission of the rights owner freely accessible due to an Alliance licence and a national licence (funded by the DFG, German Research Foundation) respectively. | en |
| dc.description.abstract | Purpose – The purpose of the research is to shed light on the question of how elements of a partnership system interact to provide a basis for an enhanced performance management framework. Design/methodology/approach – A structured literature review is followed by a longitudinal case study (action research), which combines qualitative and quantitative analyses. Observations over time, documents such as contracts, joint agreements, meeting agendas and minutes, personal conversations and in-depth interviews were mainly used, with quantitative measurement of operational and relational performance. For an in-depth analysis of interdependencies, a systemic perspective based on an interaction analysis of relevant elements of the partner management system was adopted. Findings – The paper draws upon real-life data from service partnerships in the automotive industry. Combining a longitudinal multi-dyadic approach with action-based research makes it a unique opportunity to reveal insights into the development of performance-based partnerships. The paper illustrates enablers, limitations, and conflicting circumstances in partnering highlighting the role of incentives and derives propositions for a comprehensive framework for a performance-oriented partner management. Research limitations/implications – Owing to the limited number of case studies, this research is considered mainly exploratory. The presented case study is an essentially illustrative example of the implementation and development of performance-oriented partnerships. The insights provide a better and deeper understanding of the dynamics of forming partnerships in reality, especially limitations and pertinent expectations regarding performance management in partnerships. There remains a need for further research for success-related dimensions and antecedents of partnering concepts in a general industry approach. Originality/value – The paper draws upon real-life data from service partnerships in the automotive industry. Combining a longitudinal multi-dyadic approach with action-based research makes it a unique opportunity to reveal insights into the development of performance-based partnerships. The paper illustrates enablers, limitations, and conflicting circumstances in partnering highlighting the role of incentives and derives propositions for a comprehensive framework for a performance-oriented partner management. | en |
| dc.identifier.issn | 0960-0035 | |
| dc.identifier.uri | https://depositonce.tu-berlin.de/handle/11303/7034 | |
| dc.identifier.uri | http://dx.doi.org/10.14279/depositonce-6355 | |
| dc.language.iso | en | |
| dc.rights.uri | http://rightsstatements.org/vocab/InC/1.0/ | |
| dc.subject.ddc | 530 Physik | |
| dc.subject.other | partnership | en |
| dc.subject.other | performance | en |
| dc.subject.other | incentives | en |
| dc.subject.other | case study | en |
| dc.subject.other | systemic thinking | en |
| dc.subject.other | performance management | en |
| dc.title | Partner management – managing service partnerships in the supply chain – a systemic perspective | en |
| dc.type | Article | |
| dc.type.version | publishedVersion | |
| dcterms.bibliographicCitation.doi | 10.1108/ijpdlm-10-2011-0173 | |
| dcterms.bibliographicCitation.issue | 3 | |
| dcterms.bibliographicCitation.journaltitle | International journal of physical distribution and logistics management | en |
| dcterms.bibliographicCitation.originalpublishername | Emerald | |
| dcterms.bibliographicCitation.originalpublisherplace | Bingley | |
| dcterms.bibliographicCitation.pageend | 261 | |
| dcterms.bibliographicCitation.pagestart | 231 | |
| dcterms.bibliographicCitation.volume | 43 | |
| tub.accessrights.dnb | domain | |
| tub.affiliation | Fak. 7 Wirtschaft und Management::Inst. Technologie und Management (ITM)::FG Logistik | de |
| tub.affiliation.faculty | Fak. 7 Wirtschaft und Management | de |
| tub.affiliation.group | FG Logistik | de |
| tub.affiliation.institute | Inst. Technologie und Management (ITM) | de |
| tub.publisher.universityorinstitution | Technische Universität Berlin |
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