Roesler, EileenRieger, TobiasManzey, Dietrich2022-11-022022-11-022022-10-271071-1813https://depositonce.tu-berlin.de/handle/11303/17627https://doi.org/10.14279/depositonce-16411In various domains, humans are supported by automated systems. Earlier research has suggested that trust in automated agents differs from trust in other humans. The present studies aimed at taking a multi-dimensional look at effects on trust towards automation and humans. To this end, we conducted two studies to empirically validate a multi-dimensional trust questionnaire to assess performance, utility, purpose, and transparency subdimensions of trust (Study 1, N = 160) and to study experimental effects of support agent (i.e., human vs. decision support system) and failure experience (i.e., none vs. one; Study 2, N = 181). The expected factor structure was confirmed. Moreover, the results showed that being supported by a human mostly impacted the performance subscale. In sum, the findings illustrate the importance to study trust not only uni-dimensionally but to consider different subdimensions, particularly as a single-item trust measurement was mostly correlated to performance and utility subscales.en150 Psychologieautomated agentsmultidimensional trust questionnaireautomated systemstrusthumansArticle1541-9312